1. General provisions

• These Terms of Service (“Terms”) set out the rules for using the PetiFit mobile application (“Application”).
• The operator of the Application is PetiFit Sp. z o.o., ul. ENGESTRÖMA 10, 60-571 Poznań, Poland.
• Use of the Application requires acceptance of these Terms and acknowledgement of the Privacy Policy.
• PetiFit enables users, among other things, to create pet profiles, discover dogs nearby, connect with other users, communicate with them, record walks and use other pet-related features.
• Certain features relating to pet health, nutrition or data analysis may continue to be available within the Application.
• PetiFit is not a diagnostic or veterinary application and does not replace consultation with a veterinarian.

2. Definitions

• User – an individual who has an account or uses the Application.
• Pet Profile – a profile created by the User containing information about a pet, photos and other information added by the User.
• Discovery – a feature that allows Users to search for and view pet profiles located within a specified distance.
• Walk – an activity recorded by the Application that may include a GPS route, distance, duration and other statistics.
• User Content – photos, messages, descriptions, profile information, routes shared with other users and other materials uploaded or submitted by the User within the Application.
• Match – a connection established between Users in accordance with the mechanism available within the Application.

3. Conditions of use

• The Application is intended for persons who are at least 16 years old.
• The User agrees to use the Application in accordance with applicable law, these Terms and the rights of other persons.
• The User should provide true and up-to-date information, particularly regarding their account and pet.
• The User must not impersonate another person, create fake profiles or intentionally mislead other users.
• The User is responsible for keeping login credentials and other account access information confidential.

4. Registration, account and account deletion

• Registration and sign-in may be available using an email address, Apple ID or Google account.
• A User may create profiles for their pets in accordance with the features available within the Application.
• An account is intended for personal use by the User, except where the Application provides features allowing shared access.
• The User may initiate deletion of their account directly through the Application settings.
• If the User is unable to delete the account themselves, they may contact PetiFit at: contact@petifit.com.
• The rules concerning deletion and further retention of data following account deletion are described in the Privacy Policy.

5. Application features

Depending on the version of the Application, operating system, device and User location, PetiFit may offer, among other things:

• creation and editing of a pet profile,
• adding multiple photos to a pet profile,
• discovering pet profiles located nearby,
• filtering and searching profiles,
• creating Matches and connections,
• chat between Users,
• tracking and saving walking routes,
• sharing selected routes with other Users,
• walk and activity statistics,
• Family Sharing,
• notifications and reminders,
• features relating to pet health, nutrition and activity,
• features using OCR or artificial intelligence.

Individual features may be added, changed or discontinued as PetiFit continues to develop.

6. Location and Discovery

Some PetiFit features require access to the precise location of the device. Location access is enabled after the User grants the appropriate permission.

Precise location may be used, among other things, to:

• calculate distances between Users and pet profiles,
• display pets located nearby,
• provide map functionality,
• record walks.

Location data is accessed while the User is using the Application and features that require location access.

The User may withdraw location access at any time in the settings of their device. This may limit or disable certain PetiFit features.

7. Walk tracking and route sharing

The User may activate the walk tracking feature. While this feature is active, PetiFit may record, among other things:

• the GPS route,
• the start and end location of the walk,
• distance,
• duration,
• other activity-related statistics.

A recorded route is available by default to its owner and to authorised PetiFit administrators to the extent necessary for Application operation, security and technical support.

A route is not automatically shared with other users. Other users may access it only when the owner chooses to share it.

The User should be aware that sharing a route may allow other persons to infer places where the User spends time, such as the start or end point of a walk.

8. Profiles, photos and User Content

A Pet Profile and the photos added to it may be visible to other PetiFit users.

By uploading photos or other User Content, the User confirms that they have the right to use and publish such content within the Application.

The User must not publish content that infringes the rights of third parties, including privacy rights, image rights, copyright or other intellectual property rights.

The User grants PetiFit a non-exclusive and royalty-free right to technically store, process and display User Content to the extent necessary to provide PetiFit services. This does not constitute a transfer of copyright to PetiFit.

9. Matches, connections and chat

PetiFit allows Users to connect with other users, including through Matches, connections and chat.

The User agrees to use these features in accordance with applicable law and with respect for other persons.

The following are prohibited in particular:

• harassing, intimidating or threatening other persons,
• sending offensive or unlawful content,
• repeatedly sending unwanted messages,
• spamming users,
• attempting to obtain data or information by deception,
• impersonating another person,
• using the Application for fraud or other unlawful activities.

Messages are stored in order to provide chat functionality. Details regarding their processing are set out in the Privacy Policy.

10. Community rules and prohibited content

PetiFit is intended to support safe connections between pet owners and carers.

It is prohibited to publish or transmit content within the Application that:

• is unlawful,
• infringes the rights of other persons,
• contains threats, incitement to violence or harassment,
• is discriminatory or promotes hatred,
• promotes animal abuse or cruelty,
• is fraudulent or intentionally misleading,
• constitutes spam or unsolicited commercial communication,
• contains malware, phishing attempts or other technical threats,
• violates the privacy of other persons or discloses their data without a proper legal basis.

It is also prohibited to use automated accounts, bots or other mechanisms designed to artificially manipulate the operation of the Application without PetiFit’s consent.

11. Moderation

In the event of a breach of these Terms or applicable law, PetiFit may, depending on the nature and severity of the violation:

• remove specific content,
• limit its visibility,
• issue a warning to the User,
• limit access to selected features,
• temporarily suspend an account,
• permanently delete an account.

When making such decisions, PetiFit may take into account, in particular, the nature of the violation, its consequences, whether it is repeated and the risk posed to other users or to the security of the Application.

Where required by applicable law, the User will be informed about the restriction imposed, the reasons for it and the available means of challenging the decision.

The User may raise concerns regarding a moderation decision at: contact@petifit.com.

12. Family Sharing

Where the Family Sharing feature is available, the User may invite other persons to access information relating to their pet.

The User should grant such access only to persons they trust and with whom they intend to share the information available through this feature.

The scope of data available to invited persons depends on the current operation of the feature and the Application settings.

13. Health-related and AI features

Certain Application features may allow Users to record information relating to a pet’s health, nutrition or activity and may use artificial intelligence or OCR.

These features are supportive and informational only. They do not constitute a diagnosis, veterinary advice or treatment recommendation.

Automatically generated results may contain errors. The User should verify information obtained through scanning, OCR or AI before taking any action based on it, particularly in relation to medication, dosage or treatment.

If there are any concerns regarding a pet’s health, the User should consult a veterinarian.

14. Device permissions and third-party services

Depending on the features used, the Application may require access to:

• location,
• camera,
• selected photos or the photo library,
• notifications.

The User may manage permissions in the settings of their device. Withdrawing a specific permission may prevent use of a feature that requires that permission.

PetiFit may use third-party technology services, including map, authentication, notification, hosting or AI providers.

15. Safety of meetings and interactions

PetiFit helps Users find other pets and their owners or carers, but is not a party to meetings arranged between Users and does not control the behaviour of Users or animals during such meetings.

The User independently decides whether to contact or meet another User.

Before meeting, the User should take into account the temperament, size, health and behaviour of the animals and choose an appropriate and safe location.

Information regarding a pet’s temperament, energy level, sociability, size or behaviour is generally provided by its owner or carer, and PetiFit cannot guarantee that such information is fully accurate.

16. Availability of the Application

We make reasonable efforts to ensure that PetiFit operates correctly and remains available, but we do not guarantee uninterrupted access to all features.

The Application may be temporarily unavailable due to, among other things:

• maintenance work,
• updates,
• technical failures,
• issues affecting third-party providers,
• events outside PetiFit’s reasonable control.

Where reasonably possible, significant planned interruptions may be communicated to Users.

17. Fees and future paid features

PetiFit may currently be provided free of charge.

In the future, PetiFit may introduce optional paid features, premium plans or subscriptions.

The introduction of paid features will not automatically result in any charges being imposed on existing Users.

Before making a payment, the User will be informed of the price, scope of the paid service, its duration and any other required terms.

Mobile payments may be processed through the App Store or Google Play in accordance with the rules of the relevant store.

These Terms do not limit any statutory consumer rights.

18. Liability

• The User is responsible for the content and information they submit or share within the Application.
• PetiFit does not guarantee that all information provided by other users is true, complete or up to date.
• PetiFit is not responsible for the actions of other users except to the extent that liability arises under mandatory applicable law.
• PetiFit is not responsible for decisions regarding a pet’s health or treatment made solely on the basis of information or automated analyses available within the Application.
• Nothing in these Terms excludes or limits PetiFit’s liability where such exclusion or limitation would not be permitted under applicable law.

19. Reporting content and violations

Users may report profiles, messages, photos or other content which they believe violates these Terms or applicable law.

Reports may be submitted using features available within the Application or by email to: contact@petifit.com.

A report concerning potentially illegal content should, where possible, include:

• identification of the content or profile concerned,
• an explanation of the reason for the report,
• information allowing the relevant content to be located within the Application,
• the reporter’s contact details, if they wish to receive a response.

Reports are reviewed without undue delay, taking into account the nature of the content, potential harm and the urgency of the matter.

20. Personal data protection

Detailed information regarding the processing of personal data, precise location, recorded routes, photos, messages and other data is available in the PetiFit Privacy Policy .

21. Complaints and contact

Questions, comments and complaints regarding PetiFit may be sent to: contact@petifit.com.

A complaint should, where possible, contain information allowing the User to be identified and a description of the issue.

We respond to complaints within 14 days of receiving them, unless mandatory applicable law provides for a different period.

Users who are consumers retain all rights available to them under applicable law, including laws governing digital services.

22. Changes to these Terms

These Terms may be updated, in particular, in the event of:

• the introduction of new PetiFit features,
• changes to existing features,
• the introduction of paid features,
• changes to technologies used by the Application,
• the need to improve security,
• changes in applicable law.

Users will be informed of material changes to these Terms in an appropriate manner, for example through the Application, on the website or by email.

Where a change requires the User’s consent under applicable law, it will be implemented after such consent has been obtained.

23. Final provisions

• Matters not governed by these Terms are subject to applicable law.
• The choice of Polish law does not deprive a consumer of the protection granted by mandatory laws of the country of their habitual residence, where such laws apply.
• If any provision of these Terms is found to be invalid or unenforceable, this will not affect the validity of the remaining provisions.